Overhauling tutor recruitment for a growing education provider

Client:
Sector: Education
Duration: 4 months

The challenge

A tutoring provider relies on one thing above all else: a steady pipeline of qualified, vetted tutors. When this client's operations lead departed suddenly, recruitment — their most critical, constant-running process — was left without anyone to run it. Tutor recruitment was slow, the tools behind it weren't properly connected, and compliance checks (an essential part of onboarding anyone working with students) were adding delay rather than confidence.

What we did

We stepped in to keep day-to-day operations running immediately, then turned our attention to rebuilding recruitment as a proper system rather than a series of manual steps:

  • Mapped the existing recruitment and compliance process end-to-end to identify where time was being lost

  • Overhauled the recruitment workflow, removing duplicated steps and unclear ownership

  • Connected the tools underpinning recruitment so candidate information, compliance checks, and hiring decisions flowed through one system instead of several disconnected ones

  • Rebuilt compliance checks into the process itself, rather than as a separate, slower afterthought

The outcome

  • Time-to-hire reduced by 50% — recruitment moved noticeably faster once tools were connected and steps were streamlined

  • Compliance checks integrated directly into the hiring flow, rather than adding delay at the end

  • Operations continued running smoothly through the transition, with no disruption to existing programmes

  • A recruitment system the client's own team could run without needing to rebuild it again as they scaled